Cancellation policy for consumers

Cancellation policy for the sale of goods

Right of cancellation 

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise the right to cancel, you must inform us Zwiesel Kristallglas AG, Dr. Schottsr. 35, 94227 Zwiesel, phone: 0992298149, email: onlineshop@zwiesel-kristallglas.com of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email).

You can use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

Goods that can be sent by parcel post

You shall bear the direct costs for the return of the goods and any additional fees (e.g. customs duties and taxes) incurred for return shipments from non-EU countries.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Cancellation policy for online shop digital content

If you purchase digital content from us, you will be informed of the expiry of the right of cancellation during the ordering process. By clicking in the corresponding checkbox, you expressly agree that the execution of the contract will begin before the cancellation period expires and confirm your knowledge that the right of cancellation expires at the beginning of the execution of the contract.

Sample cancellation form

If you wish to cancel the contract, please fill out this form and send it back to us.

To:

Zwiesel Crystal Glass AG
Dr.-Schott-Str. 35
94227 Zwiesel

E-mail: onlineshop@zwiesel-kristallglas.com

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):

Ordered on (*)/received on (*):

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only for notification on paper):

Date:

* please delete as appropriate

This cancellation policy was created by www.gepruefter-webshop.de and is regularly checked for legal certainty. In the event of a warning, Geprüfter Webshop assumes full liability for the legal texts created.